Terms of Service

• Provider: SYNECT LIMITED (CRO 814346; VAT No. IE 4734166RH), The Tara Building, 11-15 Tara Street, Dublin 2, D02 RY83, Ireland.
• User: the individual or business accessing synectgeo.io.
• Eligibility: the service is intended for business use and you must be at least 18 years old to create an account.

SynectGEO is an AI visibility tracking and GEO/AEO analytics platform. It queries third-party AI assistants (ChatGPT, Gemini, Claude, and Perplexity) on behalf of users and returns scored visibility reports.

You must not:

• Submit brands, URLs, or prompts that infringe third-party intellectual property.
• Use the service to generate reports on individuals (natural persons) for profiling purposes.
• Attempt to reverse-engineer, scrape, or extract data in bulk from the platform.
• Use the platform for any purpose prohibited by applicable law.

SynectGEO is intended for measuring the AI visibility of businesses, brands, and organisations. You must not use it to profile, monitor, or generate sentiment or other assessments about an identifiable natural person. Where a brand name also identifies an individual (for example, a sole trader), you confirm that you are analysing the business or brand, that you are entitled to do so, and that any output concerning competitor brands reflects third-party AI systems’ statements rather than an assessment of a person by SYNECT LIMITED.

This disclosure is provided in compliance with EU AI Act Article 50 (Regulation (EU) 2024/1689). SynectGEO is a Limited-Risk AI system: it is an analytics/reporting tool, it does not make automated decisions affecting individuals’ rights, and it does not process biometric, health, or employment data.

AI assistants may return inaccurate content about brands, and web-grounded modes (e.g. Perplexity) return third-party URLs as citations. Such citations are returned by the third-party AI and are not endorsed by SYNECT LIMITED; competitive analysis is provided for informational purposes only and is not a statement of fact by SYNECT LIMITED.

Reports are confidential to your account by default. You may use them internally and in your own confidential materials. You may not publish or republish report excerpts concerning competitors — including AI-generated statements about competitor brands or their products — in advertising, marketing, or other public communications. AI outputs are unverified point-in-time samples, not statements of fact by SYNECT LIMITED, and republishing them is at your own risk and may expose you to liability.

Cancel your purchase here — an online withdrawal form; you don’t need to give a reason.

SynectGEO is supplied immediately so you can use it straight away. Because of that, if you are a consumer and withdraw within the 14-day period, we refund the value of any credits you have not yet used. Credits you have already used may not be refundable, as the corresponding reports were generated and delivered to you. We make eligible refunds to your original payment method without undue delay.

Business customers — purchasing for purposes related to their trade, business, or profession — are not consumers, and the statutory right of withdrawal does not apply to them.

To cancel, use the online withdrawal form or email hello@synectgroup.com. Any clear statement of your decision is enough — you may, but do not have to, use the model form below. We refund any amount due without undue delay and within 14 days of receiving your notice.

(Applies once paid billing is live.)

Your use of SynectGEO is also governed by our Privacy Policy and Cookie Policy.

Questions about these Terms? Contact SYNECT LIMITED at hello@synectgroup.com.